Shipping & Returns

Shipping

We currently ship across Egypt only.
Orders are dispatched within 1–2 business days and typically arrive within 2–7 business days.
Shipping is calculated at checkout based on your location. Cash on Delivery is available at no extra charge.

Exchanges & Returns

Please inspect your order with the courier on delivery.
Items in their original condition can be exchanged within 48 hours of delivery. We don't currently offer returns.
If a product arrives broken or damaged, contact us and we'll arrange a refund.

Shipping policy·Return & refund policy

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Contact Us

Have a question or need a hand choosing your scent? We're here for you.

Email: hello@elnfragrances.com
Phone / WhatsApp: 01099188009
Working hours: Sunday to Thursday, 9 AM – 5 PM (Cairo time)
Location: Giza

We usually reply within one business day.

FAQ

enquiries

What is the longevity of your extrait de parfum?

Our extrait de parfum is formulated at a high concentration for 8–12 hours of wear, with a soft trail that lingers on skin and fabric.

Do you offer international shipping?

Yes — we ship worldwide with tracked delivery. Any duties and taxes are calculated at checkout where applicable.

What is your sustainability commitment?

Refillable bottles, recyclable packaging and responsibly sourced ingredients are core to every ELN release.

How should I store my fragrance?

Keep your fragrance in a cool, dry place away from direct sunlight, heat and humidity. Store it in its original box with the cap tightly closed to preserve the oils — and avoid keeping it in the bathroom.

Can I purchase a discovery set before committing to a full bottle?

Absolutely. Our discovery set lets you sample the full range in travel sizes before choosing your signature.

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